T&C for Sales of Products
Welcome to the Duo Dots Design Ltd. terms and conditions of sale which apply to your purchase of goods whether on our website, by email or by telephone. By placing an order to purchase goods you agree to be bound by these “Terms” all of which will form the basis of a legally binding contract between us and you if we accept your order.
We reserve the right to change, amend and/or update these Terms (including product information) at any time and any changes will be effective for orders placed after the change is published on the duodotsdesign.com and ddoonline.com website.
- All prices are listed in US dollar.
- Price does not include any sales taxes and delivery.
- We make every effort to ensure colors appear as realistic as possible however, due to the constraints of on different web browsers and devices, we cannot guarantee exact color depiction. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur.
- Lamp shades are all hand-made that every piece may have variance, is to be considered as a distinguishing feature of craftsman work, which makes each piece unique.
- For all goods made from natural materials such as wood it is not possible to guarantee the goods supplied will have the same colour / shade / pattern / finish as shown on the website; due to unique nature of such materials.
SHIPPING AND DELIVERY
- You will receive an email confirmation when you place your order and a second email to confirm shipment of goods. Please note that unless the goods are in stock, the production time of goods is in addition to delivery time.
- All goods purchased that are in stock will typically be sent out to you within 7 working days after confirmation of your order.
- Standard production lead time for non-in-stock products or made to order goods will normally within 4 – 6 weeks. Our customer service will confirm the production time and the dispatchment period by email as confirmation.
- We ship worldwide. All orders (unless specified otherwise) are dispatched through standard international airmail from Hong Kong with specified delivery charges. You may not cancel an order once it has been shipped.
- All goods will be sent to the shipping address you provided. We are not responsible for lost package due to incorrect address. If you item is a gift or requires special attention, please notify us along with your purchase.
- All shipping estimates are an “estimate” and subject to the above policy.
RETURN OF GOODS
- If product arrives damaged, please contact us via email at firstname.lastname@example.org to file a claim within 5 days along with photo / evidence of damage. We will setup an exchange for you, or ship you the missing items at no cost to you.
All images and designs © 2017 by Duo Dots Design Ltd. All Rights Reserved.